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Unemployment Insurance (UI)

ALERT: Beware of UI Scams - Learn More

UI Online: A New Web-Based System for Unemployment Insurance

The UI Online Website is available from 5:00 AM to 10:00 PM daily. UI Online provides a way for you to file and access your Unemployment Insurance claim.

YouTube videos are available to help claimants learn about UI Online Services:

Notes for Using the UI Online Website:

  • Do not use the "Back" button on your browser. Instead, use the "Previous" and "Next" buttons in UI Online.
  • When entering dates, use slashes (example: 01/01/2013, 2 digit month/2 digit day of the month/4 digit year).
  • For current WebCert and TeleCert users, you may be asked for your mother's maiden name to set up a new password in UI Online. Please only enter the first four (4) letters of the maiden name in the field when requested, using lowercase letters only.
  • When you create a password for UI Online, use at least one lowercase letter, at least one uppercase letter and at least one number. Do not use symbols (do not use . # ! etc. - use only letters and numbers).
  • To set up a security question and secret answer, do not include spaces in your secret answer.
  • Remember to Log Out when you are done.
  • Online Service Support can be contacted via telephone at (617) 626-5700.

MA Department of Unemployment Assistance Telephone Support

You may phone the Massachusetts Department of Unemployment Assistance to open a new claim or to ask for technical support with an existing claim. Regular hours are Monday - Friday, 7:30 AM to 5:00 PM.

  • Toll Free TeleClaim Center: 1-877-626-6800
  • Problem Resolution: (617) 626-5400
  • Online Service Support: (617) 626-5700
  • Weekly Benefit Payment Request (TeleCert): (617) 626-6338

The MA Department of Unemployment Assistance asks that you follow the TeleClaim schedule to help reduce wait times or busy signals. DUA thanks you for your patience.

If the last digit of your
Social Security Number is:
Assigned Day to
Call TeleClaim is:
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any Last Digit Friday

UI Computer Stations at Workforce Central

Walk-in customers may use our dedicated UI Online computer stations on a first-come, first-serve basis. Basic computer skills are needed for you to enter all personal and confidential claim information yourself when using the Online system.

Please stop by the front desk to sign up. UI Online computer stations and printers are available Monday through Thursday, 8:45 AM - 3:00 PM and Fridays, 9:30 AM - 3:00 PM.

Staff are available to provide navigation assistance with self service UI Online according to the following schedule:

  • Milford: Monday through Thursday, 8:45 AM - 12:00 PM
    Fridays, 9:30 AM - 12:00 PM
  • Southbridge: Monday through Thursday, 8:45 AM - 3:00 PM
    Fridays, 9:30 AM - 3:00 PM
  • Worcester: Monday through Thursday, 8:45 AM - 3:00 PM
    Fridays, 9:30 AM - 3:00 PM
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