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Workforce Central Career Center

Unemployment Insurance (UI)

MA Department of Unemployment Assistance Telephone Support

You may phone the Massachusetts Department of Unemployment Assistance to open a new claim or to ask for technical support with an existing claim. Regular hours are Monday - Friday, 8:30 AM to 4:30 PM.

  • Toll Free TeleClaim Center: 1-877-626-6800
  • Problem Resolution: (617) 626-5400
  • Online Service Support: (617) 626-5700
  • Weekly Benefit Payment Request (TeleCert): (617) 626-6338

The MA Department of Unemployment Assistance asks that you follow the TeleClaim schedule to help reduce wait times or busy signals. DUA thanks you for your patience.

If the last digit of your
Social Security Number is:
Assigned Day to
Call TeleClaim is:
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any Last Digit Friday

UI Computer Stations at Workforce Central

Career Center Walk-in customers may use our dedicated UI Online computer stations on a first -come first -serve basis. Basic computer skills are needed when using the Online system.

Staff are available to provide navigation assistance with self-service UI Online as follows: 

  • Worcester: Monday through Thursday, 8:45 AM – 4:00 PM                         Fridays, 9:30 AM – 4:00 PM
  • Southbridge: Navigation assistance for Unemployment Insurance Claims is available on a limited basis.  Please contact the career center ahead of time at 508-765-6430 to check availability

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